Shipping Terms & Conditions
All of our orders are shipped overnight with UPS Next Day Air. Orders must be placed by 12 noon EST to be shipped the same business day.
UPS delivers Tuesday through Saturday.*
*There is a $20 fee for Saturday delivery and it may not be available in all areas. Please call us if you are unsure if UPS delivers to your area on Saturday.
Holiday Blackout Dates
Delivery is not available on major holidays nor on the day directly following a holiday. We are unable to deliver on the following dates in 2012:
New Years DayJanuary 1 & 2, 2012
Memorial DayMay 28 & 29, 2012
4th of JulyJuly 4 & 5, 2012
Labor DaySeptember 3 & 4, 2012
ThanksgivingNovember 22 & 23, 2012
ChristmasDecember 24-26, 2012
There is a $20 fee for deliveries to Alaska.
There is an extra $20 fee for deliveries to Hawaii. In addition, shipments of all live seafood must be accompanied by an import permit issued by Hawaii's Plant Quarantine Branch. It is the responsibility of the customer to obtain the import permit. For more information, go to hawaii.gov/hdoa/pi/pq/import.
If you provided us with your email address at time of order, you will receive an email with your UPS tracking information. You may also call us after 2pm on the day of shipment to obtain your tracking number. You can track shipments at www.ups.com or by calling UPS at 1-800-PICK-UPS.
All of our live lobsters and seafood is hand picked and packaged in insulated boxes, cushioned with seaweed or wet newspaper, and refrigerated with gel packs. Your package will also contain complimentary cooking instructions, bibs and mats.
If you are sending live lobsters as a gift, please be sure to inform the recipient. Trust us when we say that a box of dead lobstersbecause the recipient wasn't expecting a package and didn't check their front doordoes not make a very nice gift! If you prefer the element of surprise, we recommend sending a New Meadows Lobster Gift Certificate.
We will do everything in our power to anticipate shipping problems and contact you before your package ships. New Meadows Lobster is not responsible for packages that are delayed due to inclement weather.
Problems or Questions?
Please contact us within 24 hours of receiving your package so that we may help address any problems or questions you may have. You may contact us at 1-800-668-1612 or firstname.lastname@example.org.